When to Shift to a Hosted PBX

Many organizations are currently using communication systems that were put in place decades ago. Although updates may have been done on the systems, sometimes you cannot push it further. One way of knowing that it is time for a change is when your employees start complaining about the problems with the system. This is a reminder that they can be more productive, but not with this kind of system around.

 

Deciding that it is time to change the existing communications system is one step. Choosing the best Cisco PBX system for your company is the next. Getting everybody in the company on the same wavelength regarding the system to put in place is only easy if you have a concrete reason behind it. The following steps will help you develop a strong business case for shifting to a hosted PBX system.

 

Employees may complain of a number of things regarding the existing communication system. This doesn't mean that it is supposed to be changed completely. You have to determine that the actual cause of the problem is the entire communication system. Afterwards, find out the most essential parts you would like in a new communication system for your company. Some of the essential features include ability to receive voicemail, a customizable menu, ability to ring alternate numbers, and the ability to ring additional staff when a certain extension doesn't pick up.

 

Next, you have to develop a list of wants that consist of functions that your company will benefit from having. The functions you advocate for should be able to add value to your organization and play a major role in decision making.  Some of the features include the ability for staff to work remotely from home, tracking and reporting features, and option to have calls recorded. When ready to present your case, it is necessary to use these features as reasons why this hosted PBX system that is to be implemented will solve the problems outlined in the first step. Learn how does digital phone system works in http://www.ehow.com/how-does_4885232_how-digital-phone-systems-work.html.

 

A hosted Avaya Support in Dubai comes with a lot of benefits to any company. However, don't just assume that it will add value. You should, instead, make real-world estimates of the savings you will make and areas where performance will be improved. Your estimates should be realistic and should show how long it will take to recover the investment in the new communication system. You should also have maintenance costs in mind in case you need any fixes in the near future.